SHipping & ReTuRnS
SHIPPING
Please Note: Due to domestic and international restrictions as a result of COVID-19, there may be delays in shipping. Please see AusPost link below.
https://auspost.com.au/service-updates/current-covid-19-impacts
All items are sent via Australia Post.
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Tracking Your Order
A tracking number is provided in the email you receive upon confirmation of shipment. Please follow this link to track your items: https://auspost.com.au/mypost/track
Author Rebecca Pratt will not be held responsible for any lost items, once handed over to Australia Post. It is your responsibility to check the tracking information sent. If you have any questions in regards to the tracking of your parcel, please contact Australia Post.
If your parcel is returned to Author Rebecca Pratt as it has not been collected from an Australia Post depot/mail centre within the time frame detailed by Australia Post, it is your responsibility as a customer to pay for the parcel to be resent. We will not accept responsibility for parcels that are not collected.
If the wrong address has been used for your order.
Please contact me at authorrebeccapratt@outlook.com immediately so that we can try to update your address prior to having your order dispatched. Please note sometimes I cannot update your address as the order may have already been processed.
Unfortunately, not all parcels with the wrong address placed on them return and I can’t be responsible for any costs incurred. Please make sure to use the right address at checkout.
Local Pickup
If you're local, you can skip the shipping fees and click and collect your order for free from my home. Simply let me know. All pickups will need to be organised promptly.
RETURN POLICIES
Unfortunately packages can be handled roughly by the postal system and as much as I try to package items so they arrive in perfect condition, accidents can happen. If your item arrives damaged due to being handled roughly via the postal system please contact Australia Post.
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In the unlikely event of damage at point of arrival, please contact me at authorrebeccapratt@outlook.com with a photograph of the damaged item within 3 days of reciept of your parcel.
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